1. Our Return Policy

At Bands of Brothers, customer satisfaction is important to us. We aim to provide quality boxing gear and combat sports equipment that meets your expectations. If you receive a damaged, defective, incorrect, or eligible unwanted product, please review the conditions below before requesting a return or exchange.

2. Eligibility for Returns

To qualify for a return, products should generally meet the following conditions:

• Items must be unused, unworn, and in their original condition.

• Products must be returned with their original packaging, labels, and accessories.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

• The return request must be submitted within the return period specified by our customer support team or applicable policy.

For hygiene and safety reasons, used boxing gloves, hand wraps, head guards, and other personal protective equipment may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

3. Exchange Policy

Customers may request an exchange for an eligible product if they receive the wrong item, experience a verified product defect, or need an alternative size or product, subject to availability.

To request an exchange, contact our support team with your order number, product details, and the reason for the request. Exchanges are subject to product availability and inspection of the returned item.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If a product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos showing the product and its packaging. Our team will review your request and advise you about the next steps, which may include a replacement, exchange, repair, or refund as appropriate.

5. Non-Returnable Products

Unless required by applicable law or otherwise approved by our team, the following items may not be eligible for return or exchange:

• Customized or personalized boxing gear.

• Made-to-order products manufactured to customer specifications.

• Products that have been used, washed, altered, or damaged through improper handling.

• Items returned without their original packaging or proof of purchase.

• Clearance or final-sale products identified as non-returnable before purchase.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

6. Refund Policy

Once an eligible returned product has been received and inspected, our team will notify you of the outcome. Approved refunds will be processed through the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution. Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.

7. Return Shipping Costs

Customers may be responsible for return shipping costs when requesting a return for reasons such as a change of mind or selecting the wrong size.

If a return or exchange is approved because we supplied an incorrect, damaged, or defective product, we will explain the applicable return shipping arrangements before the item is sent back.

Please contact our team before shipping any product to ensure that the return is authorized and sent to the correct address.

8. Order Cancellations

Customers who wish to cancel an order should contact us as quickly as possible. Cancellation requests can only be accepted before the order has entered processing, production, or dispatch, where applicable.

Customized and made-to-order products may not be cancellable once production has started. Any eligible refund will be handled according to our refund policy and applicable law.

9. How to Request a Return or Exchange

To start a return or exchange request, please follow these steps:

1. Contact Bands of Brothers customer support using the contact details on our website.

2. Provide your order number and the product name.

3. Explain the reason for your return or exchange.

4. Attach photographs or other supporting information if the product is damaged, defective, or incorrect.

5. Wait for our team’s instructions before sending the product back.

10. Contact Us

If you have questions about returns, exchanges, or refunds, our customer support team is available to assist you.